Challenge: An industrial equipment direct marketing email marketing solution was required that is possible to use at minimal cost. See full history of previous projects.
Solution: Full project scope from requirements gathering for the set up of a new low cost system that used CRM databases from an ERP system via an Acyba mailing system, advanced statistics and Createsend high volume mailbox.
Part of the Joomla backend has a web editor and a media manager to host images and files. The low cost hosting can cope, but only for smaller mailings. Analytics are all provided free via; Acyba, Createsend, Mailing Manager, Bitly and Google Analytics. A low volume niche data solution for mailings of up to 2 million email sends a year.
Results: For the first time the company was able to get a real idea of what emailed prospects are interested in via analytics that can be shared after a mail shot. This in turn is linked to a main website – an ongoing scalable solution.
Industrial equipment customers need to be reminded that you’re here. With the sheer weight of pressure of work, news, distractions, social media and other commitments it’s a wonder how anyone has time to do anything. But you have to always make time for this crucial aspect or CRM or customer relationship marketing. You also need to make time to keep in contact with your customers and keep them informed about your latest products and services.
This used to be done by running industrial equipment press adverts, writing news articles for the media, a friendly visit to see the customers at their offices or worksites or by inviting customers to our exhibition stand once a year. Times have changed with new technology. We now all Skype, message, email or chat via social media far more. This has opened many more possibilities.
It’s only natural that we utilise these modern communication methods to help the industrial equipment company and “keep in touch!” One method you can use in the UK is bulk email targeted to specific groups with a tailored message. This is not SPAM or “Unsolicited Commercial Email” which is of course illegal under the data protection acts of 1998 and 2018.
Permisson marketing emails are only sent to “opted-in” customers who have elected to receive your communications and updates. A special cloud based web system that enables this to happen in html format. So what you send is displayed as a full colour webpage with text, photos and hyperlinks. Carefully positioned and easy to understand.
You are then able to study the interaction and see who looked at what. You have now been able to “touch” a group of several hundred customers in one go. Next you can study the results or “analytics” of the mailing. You can now see what the individual customers are interested in. This helps facilitate follow ups by the sales team, who are now fully armed with some subjects to discuss with the customer. From the analytics documents produced, you can also refine your future messages for more relevant information for your customers.